UPS Audits
UPS makes mistakes, and ICC catches them weekly through our parcel audit services. These audits play a pivotal role in businesses, guaranteeing precision and revenue optimization, especially in the realm of UPS shipments. At ICC Logistics, we provide an extensive suite of pre-audits and post-audits, meticulously unveiling billing discrepancies and fine-tuning your UPS shipping operations for peak efficiency and profitability.
Maximizing Efficiency: Understanding the Difference Between Pre-Audit and Post-Audit Processes
Pre-audits ensure carrier invoices’ accuracy, uncovering billing discrepancies and providing valuable insights through our proprietary auditing portal. We offer Cost Code/General Ledger coding capabilities and customizable reports for efficient analysis.
Post-audits delve deep into UPS data, identifying revenue recovery opportunities such as Guaranteed Service Failures, Address Corrections, and Undelivered Parcels. We aim to optimize your shipping operations and maximize cost savings.
Navigate the Complexities of UPS Billing with Confidence
UPS billing processes can be complex, leading to potential inaccuracies and revenue loss. Our auditing services focus on specific billing errors, ensuring maximum revenue recovery and improved bottom lines for our clients. Weekly auditing is crucial to identify and address billing issues promptly, minimizing revenue impact.
What is a UPS Invoice Audit?
A UPS invoice audit involves comprehensive review and analysis of UPS billing data to identify inaccuracies and billing scenarios. Benefits include:
- Revenue Recovery
- Streamlined Processes
- Improved Cash Flow for Shippers
Most Common Errors Uncovered During a UPS Audit
At ICC Logistics, our audit process is designed to uncover the most prevalent UPS service failures and billing mistakes, ensuring thorough scrutiny and maximum revenue recovery. These errors include:
- Failure to Deliver Premium Products on Time: Timely delivery is crucial for maintaining customer satisfaction and loyalty. We identify instances where UPS fails to deliver premium products according to the specified timeline.
- Inadequate Proof of Delivery: Proper documentation of delivery is essential for verifying successful shipments. Our audits detect cases where UPS fails to provide adequate proof of delivery, potentially leading to disputes or loss of revenue.
- Improper/Incorrect Discounts Applied: Accurate application of discounts is vital for ensuring fair billing practices. We carefully examine UPS invoices to identify any discrepancies in discount application, ensuring that you are billed correctly.
- Improper Address Corrections: Address accuracy is paramount to avoid delivery delays and additional charges. We pinpoint cases where UPS makes improper or incorrect address corrections, mitigating potential costs for our clients.
- Duplicate Charges: Duplicate charges can inflate shipping costs and impact your bottom line. Our comprehensive audit process identifies and rectifies instances of duplicate charges, optimizing your financial performance.
Our auditing process sets us apart from competitors by taking a surgical approach to uncovering billing discrepancies and revenue recovery opportunities. We delve deep into UPS invoices, leaving no stone unturned to ensure accurate billing and superior returns for our clients.
ICC Logistics’ UPS Audit & Refund Recovery Process
At ICC Logistics, our UPS audit and refund recovery process is thoroughly structured to ensure comprehensive scrutiny and maximum financial benefit for our clients.
We employ a three-tier approach:
Tier 1 – Service Audit & Web-Based Analytics:
In this initial phase, we leverage advanced web-based analytics tools to conduct a thorough examination of UPS invoices. Our focus is on identifying and recovering funds for a range of issues, including service failures, duplicate billings, surcharge errors, invalid late payment fees, and incorrect address corrections.
Tier 2 – Lost, Damaged & No Proof of Delivery:
Moving to the next tier, we prioritize audits related to lost, damaged, or instances with no proof of delivery. These audits often yield the most significant financial recoveries for our clients, as they target areas where revenue loss is most pronounced.
Tier 3 – Contract Financial Audit:
In the final tier, we conduct a meticulous review of our clients’ carrier contracts and the parcel carrier’s service guide. Our goal is to ensure that our clients are billed accurately according to the terms outlined in their contracts. We validate individual and total net charges per tracking number, providing assurance of compliance and cost optimization.
Ready to Kickstart Your UPS Audit Process? Here’s Your Checklist to Get Started
- Electronic Access to UPS Billing Center: Grant us electronic access to your UPS Billing Center to efficiently review and analyze your invoices.
- UPS Electronic Invoices: Submit electronic copies of your UPS invoices for thorough examination and auditing.
- Existing Carrier Agreements: Provide copies of your current carrier agreements for reference and validation purposes, ensuring accuracy in billing.
Rest assured, confidentiality is paramount to us. We’re committed to safeguarding your sensitive information and are ready to formalize this commitment through mutual non-disclosure agreements. With these essentials in hand, we’re poised to embark on a journey of maximizing your revenue recovery and optimizing your shipping processes.
Audit Report Delivery:
Upon completion of the audit process, we provide our clients with a detailed audit report. This report offers comprehensive insights, including:
- Findings: We outline all identified discrepancies, ensuring transparency and clarity.
- Recovered Funds: Our report details the funds successfully recovered during the audit process.
- Recommendations: We provide actionable recommendations for optimizing future shipping practices based on our findings.
Our transparent reporting ensures our clients have full visibility into the audit process and the resulting financial benefits.
Why Should ICC Logistics Audit My UPS Invoices?
When it comes to auditing your UPS invoices, ICC Logistics stands out from the crowd. Here’s why:
Proprietary Data and Processes: We leverage our proprietary data and cutting-edge processes to deliver unparalleled results.
Tailored Services: Unlike cookie-cutter approaches, we tailor our services to meet your unique needs, ensuring maximum effectiveness.
Service Breadth: With a wide range of services, we cover all aspects of UPS auditing to address every client requirement comprehensively.
Logistics Extension: Our goal is to seamlessly integrate into your logistics function, becoming a trusted extension of your team.
Data Scientists Expertise: With a team of skilled data scientists, we deliver best-in-class results driven by data-driven insights.
Surgical Approach: We take a surgical approach to carrier auditing, meticulously examining every detail to uncover hidden opportunities.
Quality Data and Analysis: Our commitment to quality ensures accurate data and thorough analysis, leading to actionable insights.
Responsive Communication: At ICC Logistics, you’re more than just a number. Our dedicated points of contact prioritize accessibility and quick follow-up to address any concerns promptly.
Carrier Breadth: We audit a wide range of carriers, offering comprehensive coverage to meet diverse client needs.
Longevity and Experience: With a track record spanning longer than 95% of our competitors, you can trust our experience and expertise.
Depth of Auditing Process: Our auditing process goes beyond the surface, delving deep into every aspect to uncover maximum savings and opportunities for improvement.
When you choose ICC Logistics for your UPS invoice audit, you’re choosing excellence, expertise, and unmatched dedication to your success. Don’t leave money on the table. Contact ICC today and we’ll show you how we can boost your bottom line with our UPS audit services. Call us today at (516) 822-1183 or contact us online.
FAQs
Do you need to audit your UPS invoices on a weekly basis? Yes, invoices need to be audited weekly to ensure you’re maximizing revenue recovery opportunities. Some UPS refunds may not be available without weekly auditing.
What UPS services are covered in the audit? Our audit covers a wide range of UPS services including Ground Commercial, Next-day Air, 2nd Day Air, Worldwide Express, and many more. Additionally, accessorials such as address corrections, COD, and delivery area surcharges are also scrutinized.
Does UPS allow their invoices to be audited by a third-party parcel audit company? Yes, UPS allows third-party parcel audit companies like us to audit their bills.
How do you receive my UPS invoices to perform freight bill auditing? We receive UPS invoices electronically through EDI or via access to the UPS online billing website.
How will I track the refund credits that your UPS auditing services generate? We provide a detailed report outlining the refund credits obtained, which will appear within your UPS invoices for verification.
What are the most common incorrect charges recovered when auditing UPS invoices? The most common errors include failure to deliver premium products on time, inadequate proof of delivery, improper discounts, address corrections, and duplicate charges.
Will my UPS relationship be negatively affected when I hire you to audit my UPS invoices? No, hiring us to audit your UPS invoices won’t negatively impact your relationship with UPS. It provides them with an opportunity to improve their service to you.
If I use your parcel auditing services, will I still be able to pay my UPS invoices by credit card? Yes, our auditing services won’t affect your payment processes. You can continue to pay your UPS invoices using your preferred method, including credit card payments.
How can I file a UPS claim on my own? Our processes are designed not to interfere with your claims filing. You can utilize your existing processes to file claims, and we only file non-Pod claims 30 days after shipment.
Are there any UPS services not eligible for refunds? Currently, UPS doesn’t provide money-back guarantees for Ground Service, SurePost, and UPS Mail Innovations. Visit the UPS website for a list of eligible services, as this may change seasonally.
How much money can you save me when auditing my UPS invoice? Savings vary by company/situation, but we’ve seen companies save anywhere from 0.5% to 20% through our auditing processes!
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Don’t miss out on reclaiming what’s rightfully yours. Let ICC Logistics take the reins on the arduous task of uncovering all UPS service failures and billing mistakes that could otherwise drain profits from your operations. Contact us today to schedule your UPS invoice audit and start maximizing your revenue potential! Call (516) 822-1183 or get in touch online here.