Parcel Audit Services
Mistakes happen. Parcel invoice audits are the solution.
ICC’s Parcel Audit Services identify billing errors and secure refunds from carriers like UPS, FedEx, DHL, and more, helping businesses recover overcharges, ensure invoice accuracy, and cut shipping costs by up to 30%.
One recent client saved $1.5 million after a free parcel invoice audit, based on $4.5M in annual shipping spend.
No out-of-pocket fees, we simply share in the savings.
For over 50 years, ICC has helped shippers cut shipping costs without disrupting operations.
Get a Free Parcel Audit Checklist
What is a Parcel Audit?
Streamlining Auditing for Maximum Savings
A parcel audit, also known as a “small parcel audit,” reviews shipping invoices to uncover invalid charges and billing inaccuracies. Major parcel carriers like FedEx, UPS, and DHL offer service guarantees that might not always be met.
We regularly secure refunds for our clients for:
Incorrect Fee Assessments
Late Deliveries
Pricing Mistakes
Contract Compliance
WHY PARCEL AUDITS MATTER
Why Parcel Audits Matter More Than Ever
Between rising shipping costs, complex carrier invoices, and limited internal bandwidth, most businesses don’t have the time — or tools — to catch costly invoice errors.
That’s where ICC’s parcel audit services come in. We analyze every line item on your UPS, FedEx, and DHL invoices to catch service failures, overcharges, and contract violations before they eat away at your margins.
Our Audits Cover:
Invoice Analysis
We dig into shipping data to find duplicate charges, billing errors, and missed refunds.
Rate Compliance
We check your carrier charges against your negotiated rates to ensure accuracy.
Refund Recovery
We submit and track claims for late deliveries, invalid surcharges, and service failures.
Contract Optimization
We identify patterns and provide strategic insights to renegotiate smarter carrier agreements.
Most companies miss thousands in parcel overcharges each year. With ICC, you won’t be one of them.
OUR PARCEL AUDIT PROCESS
Smarter Parcel Auditing, Zero Disruption
ICC’s parcel audit services are designed to uncover hidden overcharges, invoice discrepancies, and compliance issues, without disrupting your operations.
Our process is simple, secure, and proven to deliver up to 30% in shipping cost reductions.
Step-by-Step Breakdown:
1. Submit Two Months of Carrier Invoices
Submit Two Months of Carrier Invoices
We securely collect recent invoices from your UPS, FedEx, or DHL accounts — no tech integration needed.
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Expert Audit of Your Parcel Invoices
Our team analyzes every shipment for errors, overcharges, missed discounts, late deliveries, and more. We also conduct rate and contract compliance checks to identify deeper cost drivers.
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Dispute Filing & Refund Recovery
We file claims directly with the carriers and manage the entire refund process, ensuring you get back every dollar owed quickly.
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Customized Savings Impact Report
Within two weeks, we deliver a detailed audit summary with projected monthly savings and long-term optimization opportunities.
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Ongoing Benchmarking & Monitoring
As your parcel consultants, we continue to monitor carrier performance and benchmark your rates against industry standards, keeping your costs optimized over time.
WHAT’S REALLY COSTING YOU?
The Hidden Costs Lurking in Your Carrier Invoices
Most shipping invoices look straightforward. But under the surface, they’re packed with hidden fees, billing mistakes, and compliance issues that can quietly erode your margins.
ICC’s parcel audit services are designed to analyze shipping invoices line by line, uncovering buried costs that often go unnoticed, even by seasoned logistics teams.
Think your invoices are accurate?
GET YOUR FREE PARCEL AUDIT CHECKLIST
A practical tool for identifying common invoice errors, complete with weekly and monthly audit checklists you can use in-house or compare against ICC’s audit reports.
Common Cost Drivers We Catch:
Duplicate charges across invoices
Unjustified accessorial charges (residential surcharges, delivery area fees, etc.)
Incorrect dimensional weight (DIM) calculations
Minimum charge rule violations
Fuel surcharge errors and misapplications
Service level mismatches (e.g., billed for Express but delivered Ground)
Rate discrepancies vs. your negotiated carrier agreement
Late deliveries that qualify for refunds but go unclaimed
And more…
Download Your Free
Parcel Audit Checklist
ICC’s UPS, FedEx and DHL parcel carrier invoice audit services will help you catch 99.8% of all billing errors, making sure you keep every dollar your company has earned.
WHY ICC LOGISTICS?
50 Years. Thousands of Clients. Millions Recovered.
For over five decades, ICC Logistics has helped businesses in every major industry, including retail, healthcare, manufacturing, and distribution, cut shipping costs and recover lost revenue.
We’ve audited millions of parcel invoices and recovered tens of millions in overcharges for clients. Whether you’re shipping 500 packages a week or 50,000, our parcel and freight audit solutions are tailored to your shipping volume, industry, and contract complexity.
Here’s what makes us different:
Decades of experience.
We’ve been auditing parcel invoices since before most providers existed — long before APIs and platforms entered the game.
Proven recovery results.
Our clients typically save up to 30%, with one retail client recovering $121,000 in billing errors for just 5 months of service.
Hands-on service.
Unlike most parcel audit software platforms, ICC pairs advanced analytics with hands-on expert review, giving you both precision and personalized insight.
Custom compliance strategies.
We don’t stop at refunds, we optimize your carrier contracts, identify trends, and help you stay compliant long-term.
No savings, no fee.
Our pricing is 100% performance-based. If we don’t recover savings, you pay nothing.
PROVEN RESULTS FROM ICC PARCEL AUDITS
From Missed Refunds to Millions Recovered
Over the past 50 years, ICC Logistics has helped companies across industries recover millions in lost shipping refunds and reduce operational costs, without changing their carriers or disrupting workflows.
Learn How ICC Recovered 5 Months of Overcharges Totaling $121,000
Results at a Glance:
- Identified costly billing errors
- Put the power back in the hands of the shipper
- Recovered $121,000 in billing errors
The Situation: After signing a new FedEx contract, the client found themselves paying more than before.
The ICC Solution: ICC employed a Contract Audit to verify if the client’s FedEx shipments were billed correctly.
- Re-rated shipments to ensure accurate base rates and discounts.
- Validated accessorial charges were applied at the correct rates.
- Ensured the custom dim factor was applied properly.
The Result: ICC delivered detailed reports on every incorrect charge, enabling the client to recover $121,000 from FedEx in just 5 months.
Discover How ICC Increased Audit Recovery Dollars by 400% For a High Volume Shipper
Results at a Glance:
- 400% Increase in Audit Recovery dollars
- Enhanced reporting and analysis for better logistics spend visibility
The Situation: A long-time UPS customer, spending several million dollars annually, relied on traditional parcel post-audit service for invoice and service error recoveries. The shipper was averaging only $200 per month in audit recoveries and suspected greater savings were being overlooked.
The ICC Solution: ICC implemented its advanced UPS Parcel Audit, identifying missed refunds and recovering over $10,000 in the first month.
- Detected billing errors and service charge discrepancies.
- Enhanced reporting and visibility through ICC’s audit portal.
- Provided real-time insights for better financial oversight.
The Result: The shipper achieved a 400% increase in recovery dollars, far exceeding previous results. With real-time insights and enhanced reporting, they optimized parcel spend and secured long-term cost savings.
FREQUENTLY ASKED QUESTIONS
How often should I perform a parcel audit?
We recommend performing an audit every month — or at least quarterly — to catch billing mistakes, overcharges, and missed refunds early. Even if you audit regularly, new errors and carrier fee changes can appear each billing cycle.
What is included in a full parcel audit?
A full parcel audit includes invoice analysis, shipping rate compliance checks, contract audits, fuel surcharge audits, service failure refund claims, and more. We analyze every shipment to ensure every charge matches your negotiated rates and that no money is left on the table.
What errors do parcel audits typically cover?
Parcel audits uncover a wide range of billing errors: late deliveries, duplicate charges, incorrect accessorial fees, invalid fuel surcharges, DIM weight miscalculations, and more. These errors often go unnoticed without a detailed shipping invoice audit.
Is there software to audit parcel invoices?
Yes, but most audit software provides only surface-level insights. ICC goes beyond automation — our expert-led audits combine data analysis with hands-on, contract-specific strategy to maximize savings.
What is the cost of parcel audit services?
ICC offers 100% performance-based pricing. That means you only pay if we recover savings. No setup fees, no surprises. If we don’t find savings, you pay nothing.
How long does an audit of my carrier invoices take?
Our initial parcel audit takes about two weeks from the time you submit your invoices. After that, we provide continuous monitoring and monthly reports to catch new discrepancies and keep savings flowing.
How do parcel audit companies help shippers like me?
Parcel audit for shippers helps you gain full visibility into your shipping spend, catch costly errors, and optimize carrier contracts. Whether you manage 500 or 50,000 shipments a month, our audits reduce waste and boost profit margins.
Do you audit both parcel and freight shipments?
Yes. Our parcel and freight audit solutions are tailored to every business size and shipping volume. Whether you ship parcels, LTL, or full truckload, we help identify overcharges across all transportation modes.
How do I get started with a parcel invoice audit?
Just send us two months of recent UPS, FedEx, or DHL invoices and a signed agreement. We’ll handle the rest — from auditing your parcel invoices to securing your refunds. Getting started is quick, easy, and risk-free.
Carrier Invoice Audit Services for UPS, FedEx & DHL
Spot and recover billing errors with customized parcel audit solutions for the world’s top carriers.
Tailored strategies for UPS, FedEx, and More.
UPS Invoice Audit
Even experienced shippers miss refund opportunities. We help uncover UPS billing errors — from late deliveries to minimum charge violations.
FedEx Invoice Audit
FedEx invoices are full of hidden fees. We find DIM weight issues, misapplied surcharges, and missed refund claims.
DHL Invoice Audit
International shipments come with unique risks. We identify DHL billing discrepancies and ensure global invoice accuracy.
Get Your Risk-Free Assessment Today
Our audits work! Check out a recent case study to see our results: How We Are Reducing Shipping Costs.
Contact ICC today and we’ll show you how we can boost your bottom line with our parcel audit services. Call us today at 516-822-1183 or contact us online.
