About Anthony Nuzio, Jr.

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Entries by Anthony Nuzio, Jr.

UPS’ New Surge Pricing About to Shake Up On-line Retailers

— Retailers Left with More Questions than Answers– UPS, The nation’s largest package delivery carrier is in the beginning stages of implementing a new pricing concept which in our opinion, could be interpreted as penalizing its largest retail customers.  Here’s how the program would work.  If during the peak shipping season, large retail shippers fail […]

UPS and FedEx Holiday Schedules are Here!

I don’t know about you but the older I get the faster the clock ticks; how is that possible? And, we now enter that time of year commonly call the “holiday season.” For those companies, and individuals who utilize the services of both FedEx and UPS to ship packages during the holiday season, (which is […]

A Quiet Customer is Not Necessarily A Happy One

Let’s face it. We’re all busy. Many of us customer service professionals are spread so thin these days that it’s often the case that we get lazy when it comes to checking in on our customers. You know the ones; they’re quiet, they never complain, we’ve been doing business with them for years…etc.  So why […]

The Customer Experience – What’s it’s all About

I think there’s one constant in any business that no one can deny. It’s the customer, the consumer, who keeps us in business, who drives our business forward, who decides what path we should take to keep ahead of the competition and be willing to change to meet those customer’s ever changing demands. If you […]

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