I don’t know about you but the older I get the faster the clock ticks; how is that possible? And, we now enter that time of year commonly call the “holiday season.” For those companies, and individuals who utilize the services of both FedEx and UPS to ship packages during the holiday season, (which is […]
It’s no secret that in the last few years, we have been increasingly aware of the influx of small parcels left at consumer’s front doors, 7 days a week. I mean, how many people remember packages delivered to your door on a Sunday? Not me. Currently, Amazon pays USPS to deliver packages to its customers, […]
Let’s face it. We’re all busy. Many of us customer service professionals are spread so thin these days that it’s often the case that we get lazy when it comes to checking in on our customers. You know the ones; they’re quiet, they never complain, we’ve been doing business with them for years…etc. So why […]
I think there’s one constant in any business that no one can deny. It’s the customer, the consumer, who keeps us in business, who drives our business forward, who decides what path we should take to keep ahead of the competition and be willing to change to meet those customer’s ever changing demands. If you […]
As a Chief Client Officer, I’m acutely aware of the customer experience. It is my job after all, to make sure my clients are getting top level service and support. So, from minute one of any interaction with a company, I am watching how they interact with me, the customer and what I can ultimately […]
As a Chief Client Officer, I often wonder, who is it that my clients see when they see me, listen to me, or talk to me about their business challenges? We often don’t think about how our customers see us, we are too preoccupied with the task at hand, keeping the client happy, doing the […]
