Tag Archive for: role of the cco

Anthony Nuzio Jr ICC Logistics CCO

The Role Of The CCO (Chief Client Officer), And What It Means For You

Whether you are a valued client, a trusted strategic partner or simply someone looking for information on how to save on your logistics expenditures, you will benefit from my new role of Chief Client Officer.  Allow me to introduce myself. I am Anthony Nuzio, Jr. the new CCO here at ICC Logistics. Yes, I am the son of ICC’s founder, Tony Nuzio.  ICC is a family owned and operated business that has been providing its clients with the support and services to reduce rising shipping costs for the past 40 plus years.  I spent the early part of my career at ICC as an Auditor and Analyst and now I’m proud to be back on the team after 12 years working in client relations for Mayflower Transit and United Van Lines.   ICC’s goal has always been to create an environment of transparency where you feel comfortable with the level of work we are doing for you and where you never have to question the reason you came to ICC in the first place.

In my new role, you will now have the opportunity to connect with another person looking out for your needs, a listening ear, a helpful hand, getting you to the right place, with the right team members and helping you get the answers you need, when you need them.

My background in client relations didn’t come by accident. It happens to be what I’m good at. It’s what I do, and quite frankly, it’s part of my DNA.

You see, simply, I like people. I like to talk to people, but most importantly, I love to listen. It’s who I am.

Listening is how you know your customer.

I want to hear from you. I want to know things like…

Are we doing everything we said we would do when you signed on the dotted line?

Are you getting the most out of your relationship with ICC?

Are you fully aware of the vast array of services ICC can offer you?

Most importantly… Are you 100% satisfied with the relationship between you, your company and ICC? If the answer is no, let’s talk about getting that satisfaction rating to 100%.

Our commitment to you is our best asset. You see, as a family business, You, our customer, our partner—you are part of our family.  So let’s get to know each other…

You’ll be hearing from me soon and as always, feel free to contact me at the number or email below.

Cheers to your continued success!

ANJr
Anthony Nuzio, Jr., Chief Client Officer
Email:  anuzio@icclogistics.com
Phone: (910) 274 2564