As we see it, there are three Key Fundamental Strategies for Leading any company or department for that matter through change. The first Key Fundamental is the need to perform a Gap Analysis. This Gap Analysis is necessary in order to measure where your company, or department is today and where it needs to be in the future to ensure your change management strategies will be successful. In other words, what are the gaps between the present and the future.
While performing the Gap Analysis, many companies find that change means moving into the unknown, and that can be a very scary place to be. It may also include moving from a current “not complex” environment into one that just might be a “very complex” environment. How a company navigates this process from simple to complex will determine how successful the change management process will be.
The second Key Fundamental Strategy is the need to Map the Journey Forward. This strategy process serves as the road map to make sure any and all constraints, perhaps within the team itself, or in the individual business processes, will not only be identified, but necessary changes in personnel and processes MUST be made in order to ensure success. The mapping process will create a compelling vision for the future with the path based on rational business models and analysis. It should also create and ensure buy-ins from all key stakeholders and build a strong coalition for change. This includes, identifying and resolving all primary constraints to achieve higher performance; know which condition is weakest, people or processes; and finally, resolve any constraints to achieve the highest Return on Investment.
The third and final Key Fundamental Strategy is the Creation of a Compelling Vision for the Future. This strategy process will need to ensure that high performance teams are capable of identifying and resolving all possible constraints. Again, whether they are people constraints or process constraints or both for that matter. Comprehensive investments made in this area will allow change teams to precisely identify and close all constraint gaps.
It is important to remember that while engaged in this Fundamental Strategy Process of change management, that you will most likely encounter both sides of change. The first is the technical side of change and the second is the human side of change. Remember, success will be based on making changes to both sides of change may very well be necessary. In most cases, making changes to the people side will be much more difficult than making changes to any process.
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