UPS Audits
UPS makes mistakes, and ICC catches them weekly through our Parcel Audit Services. These audits are crucial for businesses, ensuring accuracy and revenue optimization, especially for UPS shipments.
At ICC Logistics, we provide an extensive suite of pre-audits and post-audits, meticulously unveiling billing discrepancies and fine-tuning your UPS shipping operations for peak efficiency and profitability.
Talk to an Expert
Get A Free Benchmark Analysis
Contact ICC today and we’ll show you how we can boost your bottom line with our parcel audit services.
Maximizing Efficiency
Understanding the Difference Between Pre-Audit and Post-Audit Processes
UPS Pre-audit
Pre-audits ensure carrier invoice accuracy, uncover billing discrepancies, and provide valuable insights through our proprietary auditing portal.
UPS Post-audit
Post-audits delve deep into UPS data, identifying revenue recovery opportunities such as Guaranteed Service Failures, Address Corrections, and Undelivered Parcels.
We offer Cost Code/General Ledger coding capabilities and customizable reports for efficient analysis.
Our goal is to optimize your shipping operations and maximize cost savings.
ICC Logistics’ UPS Audit & Refund Recovery Process
We employ a three-tier approach:
I’ve worked with ICC Logistics for over 15 years and I don’t know a more trusted organization. Tony and his staff have provided recommendations that only come from a group that truly knows their “stuff”!
What is a UPS Invoice Audit?
A UPS invoice audit involves comprehensive review and analysis of UPS billing data to identify inaccuracies and billing scenarios.
Benefits include:
Revenue Recovery
Streamlined Processes
Improved Cash Flow for Shippers
Most Common Errors Uncovered During a UPS Audit
Our audit process identifies prevalent UPS service failures and billing mistakes, ensuring thorough scrutiny and maximum revenue recovery. These errors include:
Failure to Deliver Packages on Time
We identify instances where UPS fails to deliver packages on time.
Inadequate Proof of Delivery
Our audits detect cases where UPS fails to provide adequate proof of delivery, potentially leading to disputes or loss of revenue.
Improper/Incorrect Discounts Applied
We carefully examine UPS invoices to identify any discrepancies in discount application, ensuring that you are billed correctly.
Improper Address Corrections
We pinpoint cases where UPS makes improper or incorrect address corrections, mitigating potential costs for our clients.
Duplicate Charges
Our comprehensive audit process identifies and rectifies instances of duplicate charges, optimizing your financial performance.
Ready to Kickstart Your UPS Audit Process?
Here’s Your Checklist to Get Started:
Electronic Access to UPS Billing Center
Submit electronic copies for thorough examination.
UPS Electronic Invoices
Allows us to review and analyze your invoices.
Current UPS Pricing Agreement
Provide copies for reference and validation to ensure billing accuracy.
We guarantee confidentiality and are ready to formalize this commitment through mutual non-disclosure agreements.
Audit Report Delivery
Upon completion, we provide a detailed audit report, including:
Finding
Outline all identified discrepancies.
Recovered Funds
Detail funds recovered during the audit process.
Recommendations
Offer actionable steps for optimizing future shipping practices.
Why Should ICC Logistics Audit My UPS Invoices?
-
Proprietary Data and Processes
Leverage cutting-edge processes for unparalleled results.
-
Tailored Services
Customized to meet your unique needs.
-
Service Breadth
Comprehensive UPS auditing.
-
Logistics Extension
Seamlessly integrate into your logistics function.
-
Accurate Data Analysis & Data-Driven Insights
Deliver best-in-class results with data-driven insights. Accurate data and thorough analysis.
-
Surgical Approach
Meticulous examination for hidden opportunities.
-
Responsive Communication
Dedicated points of contact ensure quick follow-up.
-
Longevity and Experience
Extensive track record and expertise.
-
Depth of Auditing Proces
Thorough examination to uncover maximum savings.
When you choose ICC Logistics for your UPS invoice audit, you’re choosing experience, expertise, and unmatched dedication.
Frequently Asked Questions
Do you need to audit your UPS invoices on a weekly basis?
Yes, invoices need to be audited weekly to ensure you’re maximizing revenue recovery opportunities. Some UPS refunds may not be available without weekly auditing.
What UPS services are covered in the audit?
Our audit covers a wide range of UPS services including Ground Commercial, Next-day Air, 2nd Day Air, Worldwide Express, and many more. Additionally, accessorials such as address corrections, COD, and delivery area surcharges are also scrutinized.
Does UPS allow their invoices to be audited by a third-party parcel audit company?
Yes, UPS allows third-party parcel audit companies like us to audit their bills.
How do you receive my UPS invoices to perform freight bill auditing?
We receive UPS invoices electronically through EDI or via access to the UPS online billing website.
How will I track the refund credits that your UPS auditing services generate?
We provide a detailed report outlining the refund credits obtained, which will appear within your UPS invoices for verification.
What are the most common incorrect charges recovered when auditing UPS invoices?
The most common errors include failure to deliver premium products on time, inadequate proof of delivery, improper discounts, address corrections, and duplicate charges.
Will my UPS relationship be negatively affected when I hire you to audit my UPS invoices?
No, hiring us to audit your UPS invoices won’t negatively impact your relationship with UPS. It provides them with an opportunity to improve their service to you.
If I use your parcel auditing services, will I still be able to pay my UPS invoices by credit card?
Yes, our auditing services won’t affect your payment processes. You can continue to pay your UPS invoices using your preferred method, including credit card payments.
How can I file a UPS claim on my own?
Our processes are designed not to interfere with your claims filing. You can utilize your existing processes to file claims, and we only file non-Pod claims 30 days after shipment.
Are there any UPS services not eligible for refunds?
Currently, UPS doesn’t provide money-back guarantees for Ground Service, SurePost, and UPS Mail Innovations. Visit the UPS website for a list of eligible services, as this may change seasonally.
How much money can you save me when auditing my UPS invoice?
Depending on the suite of ICC Logistics Parcel Audit Services, shippers have seen ROI’s up to 5% of their annual net spend.